Refund Policy

1. Overview

At WoodTech, we strive to provide the highest quality modular kitchen and home interior solutions. We understand that sometimes circumstances may require a refund or return. This policy outlines the conditions and procedures for refunds and returns.

2. Refund Eligibility

2.1 Eligible for Refund

• Defective products or materials
• Products that do not match the agreed specifications
• Significant delays in delivery beyond our control
• Installation errors caused by our team
• Products damaged during transportation (if we arranged delivery)
• Services not performed as agreed in the contract

2.2 Not Eligible for Refund

• Change of mind after installation begins
• Custom-made items that meet specifications
• Products damaged due to customer misuse or negligence
• Items modified or altered by the customer
• Refunds requested after 30 days of project completion
• Design consultation fees (non-refundable)

3. Refund Timeframes

3.1 Processing Time

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed within 7-10 business days
• Refunds appear in your account within 5-7 business days after processing
• Credit card refunds may take up to 2 billing cycles to appear

4. Refund Process

4.1 How to Request a Refund

1. Contact our customer service team within the specified timeframe
2. Provide your order number and reason for refund
3. Submit any required documentation (photos, receipts, etc.)
4. Wait for our team to review and approve your request
5. Follow any additional instructions provided by our team

4.2 Required Documentation

• Original purchase receipt or invoice
• Photos of the issue (if applicable)
• Description of the problem
• Your contact information and preferred refund method

5. Refund Methods

5.1 Original Payment Method

Refunds will be issued to the original payment method used for the purchase. This ensures security and prevents fraud.

5.2 Alternative Methods

• Store credit (valid for 12 months)
• Bank transfer (for large amounts)
• Check (for special circumstances)

6. Partial Refunds

In some cases, we may offer partial refunds based on the specific circumstances:

• Minor defects that don't affect functionality
• Delays that don't significantly impact the project
• Items that can be repaired rather than replaced
• Customer responsibility in the issue

7. Return Shipping and Handling

7.1 Who Pays for Return Shipping

• Our fault: We cover all return shipping costs
• Defective items: We arrange and pay for pickup
• Customer's fault: Customer pays return shipping
• Change of mind: Customer pays return shipping

7.2 Return Process

• Items must be returned in original packaging when possible
• All accessories and documentation must be included
• Items must be in resalable condition
• We will provide return shipping labels when applicable

8. Special Circumstances

8.1 Custom Orders

Custom-made items are generally non-refundable unless they don't meet specifications or are defective. Each case is evaluated individually.

8.2 Installation Services

If installation services are unsatisfactory, we will attempt to resolve the issue first. Refunds for installation services are considered on a case-by-case basis.

8.3 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.), refund policies may be modified to accommodate extraordinary circumstances.

9. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a second review by our management team
• Provide additional documentation or evidence
• Request mediation through a third party
• Contact consumer protection agencies if applicable

10. Policy Updates

This refund policy may be updated from time to time. Changes will be posted on this page with an updated "Last modified" date. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: