Shipping Policy

1. Overview

WoodTech is committed to delivering your modular kitchen and home interior products safely and on time. This shipping policy outlines our delivery procedures, timelines, and terms for all orders.

2. Delivery Areas

2.1 Primary Service Areas

• Metropolitan areas within 50 miles of our facility
• Major cities and surrounding suburbs
• Commercial and residential addresses
• Ground floor and accessible locations

2.2 Extended Service Areas

• Areas 50-100 miles from our facility (additional charges may apply)
• Remote locations (special arrangements required)
• High-rise buildings (elevator access required)
• Construction sites (advance notice required)

3. Delivery Timeframes

3.1 Standard Delivery

• In-stock items: 5-7 business days
• Custom orders: 2-4 weeks from order confirmation
• Large projects: 4-6 weeks (coordinated delivery)
• Installation services: 1-2 weeks after delivery

3.2 Rush Delivery

• Available for: In-stock items only
• Timeframe: 2-3 business days
• Additional cost: 25% of order value
• Subject to availability

3.3 Factors Affecting Delivery Time

• Weather conditions
• Traffic and road conditions
• Customer availability for delivery
• Site preparation requirements
• Third-party logistics delays

4. Shipping Costs

4.1 Free Shipping

• Orders over $2,500 within primary service area
• Installation services included in project packages
• Replacement parts under warranty
• Service calls and maintenance visits

4.2 Shipping Charges

4.3 Additional Charges

• White-glove delivery: $150 per order
• Weekend delivery: $50 surcharge
• Stair delivery (3+ floors): $25 per floor
• Elevator delivery: $50 (if elevator is not available)
• Redelivery fee: $75 (if customer is not available)

5. Delivery Process

5.1 Pre-Delivery

• Order confirmation and tracking number provided
• Delivery window scheduled (typically 4-hour window)
• Site preparation instructions sent
• Contact information verified
• Delivery confirmation call 24 hours prior

5.2 Day of Delivery

• Driver will call 30 minutes before arrival
• Customer or authorized representative must be present
• Valid ID required for delivery acceptance
• Items inspected for damage before acceptance
• Delivery receipt signed and provided

5.3 Post-Delivery

• Installation scheduled (if included)
• Warranty information provided
• Customer satisfaction follow-up
• Maintenance schedule provided

6. Delivery Requirements

6.1 Site Preparation

• Clear path to delivery location
• Removal of obstacles and furniture
• Protection of existing flooring
• Access to electrical outlets (if needed)
• Proper lighting in delivery area

6.2 Customer Responsibilities

• Be available during scheduled delivery window
• Provide accurate contact information
• Ensure someone 18+ is present to accept delivery
• Have valid ID ready for verification
• Inspect items before signing delivery receipt

6.3 Access Requirements

• Minimum 36-inch wide pathways
• Elevator access for high-rise deliveries
• Parking availability for delivery truck
• No stairs over 6 steps without assistance
• Clear access to installation area

7. Special Delivery Services

7.1 White-Glove Delivery

Premium service that includes unpacking, assembly, and placement of items in your home.

• Unpacking and assembly included
• Placement in designated rooms
• Removal of packaging materials
• Basic setup and testing
• Additional $150 per order

7.2 Scheduled Installation

Professional installation services coordinated with delivery.

• Same-day installation available
• Professional installation team
• Quality assurance inspection
• Customer walkthrough and training
• Warranty activation

8. Delivery Issues and Resolutions

8.1 Damaged Items

• Report damage immediately upon delivery
• Do not sign delivery receipt if items are damaged
• Take photos of any visible damage
• Contact customer service within 24 hours
• Replacement or repair arranged promptly

8.2 Missed Deliveries

• Redelivery scheduled within 2 business days
• Redelivery fee may apply if customer was not available
• Alternative delivery arrangements available
• Customer service will contact to reschedule

8.3 Delivery Delays

• Customers notified immediately of any delays
• New delivery window provided
• Compensation offered for significant delays
• Priority rescheduling for affected customers

9. International Shipping

Currently, we only ship within the continental United States. International shipping may be available for special orders with additional charges and extended delivery times.

• Customs and duty fees are customer responsibility
• Extended delivery times (4-8 weeks)
• Additional insurance required
• Special packaging for international transport
• Contact us for international shipping quotes

10. Policy Updates

This shipping policy may be updated to reflect changes in our services, delivery areas, or pricing. Customers will be notified of significant changes via email or website notice.

11. Contact Information

For shipping questions, delivery scheduling, or special arrangements, please contact us: